[PDB Gov] PeeringDB innovations/changes in the last year

[Barry O'Donovan]

Arnold Nipper wrote on 11/03/2019 19:16:
> And let's not forget the work of the Admin Committee (AC). This is not
> innovations/changes, but ongoing work. In 2018 AC did roughly 10.000
> tickets. And they were able to close tickets in 0.24d in avg.

That's very impressive. Nearly 30 / day on average for people who 
genally have other jobs, families, bills to pay, etc.

As someone who has opened tickets for different organisations and 
received prompt replies (usually one-touch solutions), thank you all.

  - Barry