[PDB Gov] PeeringDB innovations/changes in the last year

[Will Hargrave]

On 11 Mar 2019, at 19:33, Barry O'Donovan wrote:

>> And let's not forget the work of the Admin Committee (AC). This is 
>> not
>> innovations/changes, but ongoing work. In 2018 AC did roughly 10.000
>> tickets. And they were able to close tickets in 0.24d in avg.
> That's very impressive. Nearly 30 / day on average for people who 
> genally have other jobs, families, bills to pay, etc.
> As someone who has opened tickets for different organisations and 
> received prompt replies (usually one-touch solutions), thank you all.

+2, this is a surprisingly high number to me.

Suggestion: some sort of ‘ticket counter’ on the front page to 
recognise this effort? “We have answered XX tickets so far this 
year/week/day”


-- 
Will Hargrave
Technical Director, LONAP Ltd
+44 20 3137 8330